Quality

Alloga UK's success is due to the quality-centric approach we maintain throughout all our operations. Alloga UK complies with regulatory guidelines, and has placed quality assurance at the heart of our business strategy. Our mission is to deliver best-in-class solutions, in order to provide operational excellence and achieve both client and customer satisfaction.

  • Alloga UK is a healthcare logistics provider regulated and approved by the MHRA
  • Alloga UK is licensed to store and distribute all categories of pharmaceutical products
  • The organisation is certified to ISO 9001:2008, ISO 14001:2004, and ISO 22301:2012
  • Continuous Improvement tools are actively used to optimise and align all processes
  • Standard Operating Procedures (SOP), supported by detailed training manuals, are implemented covering all GDP and GMP activities
  • Home Office approved for the storage of all classes of controlled drugs
  • Processes to ensure validation and qualification of all quality-critical equipment before use
  • Transported Asset Protection Association (TAPA) security certified to TAPA Level B
 
 

Quality Management System

The Alloga UK Quality Management System is certified to ISO 9001:2008. Alloga UK has an excellent history of regulatory compliance.

Our Quality Management System is a cutting-edge quality management tool. Our QMS prompts quality investigation reports (QIR)s, SOP renewals and vehicle validations. The system allows us to continually monitor our performance and ensure all quality data is continually renewed and re-evaluated, to ensure continuous improvement throughout the whole organisation. The system has a number of security levels, and access is controlled. Users can receive email alerts to prompt action, for example, with QIRs.

Continuous Quality Improvement

Our quality team work closely with our Operations team to deliver continuous improvements by reviewing and improving process efficiency, and implementing preventative actions throughout all Alloga UK practices. Alloga UK has an extensive range of processes in place that allow us to continually develop our services to benefit our clients and their customers:

  • Our National Account Manager collaborates with client’s customers to develop a service central to them
  • Client and customer surveys
  • Client forums
  • Staff development programs
  • Six Sigma black belt Process Engineer leading our continuous improvement team
  • Quality Incident Reports (QIRs)
  • Corrective Actions and Preventive Action Plans (CAPA)
  • Prevention plans
  • Contingency plans
  • Quality Circles
  • Leading Q-Pulse Quality Management Systems (QMS)